Refund Policy

At PSTUDIO WEB, we are committed to transparent operations, fair delivery terms, and complete customer confidence across all our digital engineering, design, and software consulting services.

This Refund and Cancellation Policy outlines your rights regarding cancellations, scope adjustments, project halts, and payment refunds across all services purchased through our platform.

If you cancel an order or project before our engineering or design team begins work, you are entitled to a 100% full refund.

Work commencement is officially marked when complete client requirements have been accepted and the project status transitions to 'In Progress' in your client portal.

If an order is cancelled after work has commenced, we will calculate a fair prorated refund covering the portions of work and deliverables not yet performed.

Completed milestones, approved work phases, and direct third-party costs already incurred on your behalf (such as third-party API licenses, dedicated domains, or provisioned cloud infrastructure) are non-refundable.

Paid consultation bookings cancelled more than twenty-four (24) hours prior to the scheduled meeting time are eligible for a 100% refund or can be rescheduled at no additional cost.

Consultations cancelled less than 24 hours in advance or missed without notice are non-refundable, though you may request a reschedule subject to team availability.

All approved refunds are credited back directly to the original payment method used during checkout (debit/credit card, bank account, or digital payment channel) through our regulated payment gateway partners.

Refunds are processed within 3 business days of mutual approval. Depending on your financial institution or card issuing bank, the funds typically reflect in your account within 5 to 10 business days.

Every fixed-price package and milestone deliverable includes a stated revision allowance within its original scope to ensure your expectations are met.

If you are dissatisfied with any interim delivery, we encourage you to use your revision requests in the order dashboard or request an administrative review before requesting cancellation.

To request a cancellation or refund, please submit your request via your client dashboard, email our team support@pstudioweb.com, or contact us using the details on our Contact page.

Please include your project reference number (e.g., PW-XXXXXX), invoice number, and the reason for your request. Our support and management team will respond within 24 to 48 hours.